当事人陈述：

        2012年7月23日，胡双女士到德国工商大会（AHK）所属德中工商技术咨询服务 (太仓) 有限公司上海分公司（GIC Shanghai）签证申请受理部递交德国商务签证申请资料。在排队等候过程中，因等候区座椅存在严重质量缺陷且未设置任何警示标志，胡双女士就坐时座椅突然翻倒，胡双女士仰面倒地，后脑猛然撞击地面，导致胡双女士脊椎受到严重伤害。胡双女士跌倒在地长达近1小时时间内，尽管胡双女士不停地痛苦呻吟，GIC Shanghai无任何工作人员前来过问。
        以上事实，有现场视频、照片及目击证人证言等予以证实。   
        经过同行德国友人宋可富（Ulrich H. Kiefer）先生坚持不懈地联络、求助，GIC Shanghai及德国工商大会上海代表处最终派人将胡双女士就近送到东方医院救治。经医院诊断，胡双女士颈部3-5脊椎破裂、错位，需进行脊椎固定手术。7月25日，胡双女士在东方医院接受了风险系数极高的颈部脊椎固定手术。8月3日，胡双女士出院，医嘱在家休息康复3个月并定期到医院复查。

1、接受委托后，申琳昌律师于5月10日向德中工商技术咨询服务 (太仓) 有限公司上海分公司（GIC Shanghai）发出第一份律师函，希望通过协商解决侵权责任承担问题。

                胡双女士人身损害赔偿请求

尊敬的Mr. Christoph Angerbauer：

胡双女士委托，上海普若律师事务所申琳昌律师就胡双女士人身损害赔偿事宜致函贵司，希望贵司能及时依法妥善解决。   
2012年7月23日，胡双女士到贵司签证申请受理部递交德国商务类签证申请资料。在排队等候过程中，因等候区座椅存在严重质量缺陷且未设置任何警示标志，胡双女士就坐时座椅突然翻倒，胡双女士仰面倒地，后脑猛然撞击地面，导致胡双女士脊椎受到严重伤害。令人气愤的是，胡双女士跌倒在地长达一个多小时时间内，尽管胡双女士不停地痛苦呻吟，贵司偌大的签证申请受理部竟无任何工作人员前来过问。以上事实，有现场视频、照片及证人证言等予以证实。   
经过同行德国友人宋可富（Ulrich H. Kiefer）先生坚持不懈地联络、求助，贵司及德国工商总会上海代表处最终派人将胡双女士就近送到东方医院救治。经医院诊断，胡双女士颈部3-5脊椎破裂、错位，需进行脊椎固定手术。7月25日，胡双女士在东方医院接受了风险系数极高的颈部脊椎固定手术。8月3日，胡双女士出院，医嘱在家休息康复3个月并定期到医院复查。   
令人稍感欣慰的是，在胡双女士住院治疗期间，贵司能够前往医院探望并垫付了胡双女士治疗费用。   
该完全不应该发生之事故给胡双女士造成了极大精神痛苦。虽然手术很成功，但3枚冷冰冰的不锈钢螺栓永远留在了胡双女士体内，每逢天气变化，胡双女士颈部总会有强烈的酸痛感。令人难堪的是，胡双女士手术后嗓音发生了明显变化，脖子手术位置也留下了刺眼疤痕。特别让胡双女士不能接受的是，事故发生前，作为一名企业家，胡双女士精力充沛、思维敏捷，然而事故发生后胡双女士记忆力显著衰退，反应明显迟钝，并经常出现之前很少有过的身心俱疲感觉，该精神损害对其拥有并亲自管理企业之影响无疑是巨大的甚至是致命的。   
该事故也使胡双女士蒙受巨额经济损失。近10万元医疗费由贵司垫付外，胡双女士住院治疗及在家康复休息期间已支付2万余元护理、营养及交通费用等；因颈部脊椎受伤今后常年理疗所需费用预计10万元。然而本次事故给胡双女士带来最大的经济损失是其拥有的企业所蒙受的经济损失。在胡双女士住院治疗及在家康复休息期间，景晖包装材料（上海）有限公司因其长期不能参与经营管理所遭受的损失（包括直接经济损失以及错过合作机会、客户流失等间接损失）保守估计不低于100万元。   
鉴于胡双女士遭受的精神及经济损失，我们希望贵司能赔偿胡双女士护理、营养、交通费用及今后所需理疗费用12万元，支付胡双女士精神损害抚慰金30万元，并合理赔偿胡双女士遭受的其他直接、间接经济损失。
作为一名有着近20年法律从业经验的律师，我本人对德国企业严谨、守法及社会责任感有着深刻的印象。贵司作为德国工商总会在中国专门设立的服务机构，我相信贵司一定能够依法给予受害人合理赔偿，我也衷心希望双方能通过友好协商解决胡双女士人身损害赔偿事宜。然而，我们在此也善意地告知贵司，如协商不成，胡双女士将保留在中国法院或德国法院起诉贵司以及德国驻上海总领事馆（德国外交部）的权利。
抄送：德国工商总会上海代表处

德中工商技术咨询服务 (太仓) 有限公司上海分公司接到律师函后，双方进行两次商谈，无果。后GIC Shanghai 发来律师函，要求提供相关证据及法律依据。

2、按照GIC Shanghai 律师函要求，10月9日向GIC Shanghai 再次发函。

                        关于胡双女士人身损害侵权责任

尊敬的Mr. Christoph Angerbauer：　　
贵司律师函收悉。　　
根据《中华人民共和国侵权责任法》等相关法律、法规之规定，就本人因贵司未尽到安全保障义务而遭受的人身损害，要求贵司承担如下侵权责任。　　
一、赔偿损失   
1、 医疗费   
事故发生后住院治疗共支付医疗费94391.27元，本人在此确认该费用已由贵司垫付。今后必要的康复费、适当的整容费以及其他后续治疗费，本人将在实际发生后向贵司另行主张或向法院起诉。   
2、误工费   
本人担任景晖包装（上海）有限公司总经理。误工损失包括基本工资损失26400元（8000元/月× 3.3月）、出勤奖 200000元（月度出勤奖25000元/月×4月+ 年度出勤奖100000元）以及业绩奖200000元。   
以上误工费合计426400元。   
3、护理费   
本人住院治疗及在家康复休息期间由高景光先生护理。护理费为24000元（6000元/月×4月）。   
4、交通费   
未收集相关交通费票据，就低酌定500元。   
5、住院伙食补助费   
180元（20元/天×9天）   
6、营养费   
就低确定1800元（30元/天×60天）   
7、伤残赔偿金   
本人在治疗终结后已咨询相关专业人士，因本次事故造成的伤残等级应在8级左右。贵司认为有必要的话，双方可共同指定鉴定机构予以鉴定，鉴定费用由贵司承担。   
根据上海市人身损害赔偿标准，伤残赔偿金应为 241128元（40188元/年×20年×30%）。  
 8、精神损害抚慰金 　
本人曾多次向贵司提及侵权行为地精神损害赔偿相关法律规定明显滞后、赔偿标准明显偏低。鉴于本次事故对本人生理、心理造成的巨大痛苦，以及对本人将来生活、工作带来的长远影响，特别是考虑到在我摔倒后近1个小时内贵司竟无人前来过问之事实，本人要求贵司支付精神损害抚慰金300000元。　　
以上各项合计994008元。   
二、赔礼道歉　　
贵司接受德国驻华大使馆委托办理部分签证业务，理应遵守中国法律，尊重当地居民生命健康这一基本人权，然而，贵司不但未尽到安全保障义务，在本人摔倒受伤后近1小时内居然无人前来过问，贵司之傲慢、冷漠令人无法接受。因此本人要求贵司正式书面道歉。　　　       
另外，德国驻华大使馆将部分签证业务外包给贵司，根据侵权行为地法律，应该对贵司侵权行为承担相应的法律责任。在此本人亦要求德国驻华大使馆予以正式书面道歉。　　
本人希望贵司收到本函后能够及时、妥善处理；本函发出后10日内未收到贵司积极回复的，本人将向有管辖权之法院提起民事诉讼。

不久我们收到GIC Shanghai 的第二封律师函，明确拒绝我们的赔偿及赔礼道歉要求，我们给其发了第三封律师函（英文）。

3. 10月25日，向GIC Shanghai发出第三封律师函（英文）。

                   Re: Personal Injury Suffered by Ms. Hu Shuang

Mr. Christoph Angerbauer:

I, Linchang Shen, Attorney at Law with Shanghai Promise Law Firm hereby officially sends you a second lawyer’s letter on behalf of Ms. Hu Shuang,who suffered severe personal injury at GIC Shanghai when applying German business visa last July.
It is a pity but we have to inform you that we have been deeply disappointed after several rounds of negotiation with GIC Shanghai. We have been convinced that GIC Shanghai has no sincerity to resolve the dispute by friendly negotiation;what is more, the indifference and arrogance of GIC Shanghai is totally unacceptable. Please be advised that henceforth we will take all necessary legal actions instead of amicable consultation.
Please also note that we have never threaten GIC Shanghai nor have we the interest to threaten you. Legally speaking,as the principal Embassy of the Federal Republic of Germany in China (hereinafter “the German Embassy”) ,which outsourced the application process of German visa applications to AHK (GIC Shanghai) should be jointly and severally liable for the personal injury suffered by Ms. Hu Shuang.The German Embassy has the legitimate rights to know the ridiculous accident and how GIC Shanghai dealt with it. Particularly, we will send the German Embassy a separate lawyer’s letter to report the accident in details. We will also notify the German Embassy that we will file a lawsuit against GIC Shanghai as well as the German Embassy in a competent Chinese local court and kindly ask the German Embassy whether they would give up judiciary immunity to a Chinese court. If not, we will consider initiating lawsuit in Germany.
Likewise, GIC Shanghai is also completely wrong to regard it as a “threat” that Ms. Hu Shuang considers publicizing the accident. The indifference of GIC Shanghai is quite beyond imagination; in nearly one hour after Ms. Hu Shuang fell heavily due to the defected chairs at GIC Shanghai, no staff came out to have a look. Considering the indifference of GIC Shanghai to Chinese applicants’ personal safety, Ms. Hu Shuang is obligated to publicize the painful accident to warn other visa applicants to take care their person safety when applying visa at GIC Shanghai.　      
Last but not least, please respect and protect Chinese applicants’ personal safety just as in other countries even though the legal compensation for personal injury is much  lowern China.     

4. 10月31日向德国驻华大使馆发函询问其是否放弃不接受中国法院民事审判的司法豁免权，并告知如不放弃司法豁免权我们将考虑在德国法院起诉。

                   Re: Judiciary Immunity to a Chinese Local Court 

Via Express Mail
Dr. Michael Clauss
Ambassador
Embassy of F.R.Germany in China 
17 Dongzhimenwai Dajie
Beijing,P.R. China

Your Honorable:

I am very sorry to disturb you but I have to officially send you and the Embassy of the Federal Republic of Germany in China (hereinafter “the German Embassy”) a lawyer’s letter on behalf of Ms. Hu Shuang, who suffered severe personal injury at  German Industry & Commerce Greater China, Shanghai ( hereinafter “GIC Shanghai”) when applying for German business visa last year.

On 23 July,2012, Ms. Hu Shuang went to GIC Shanghai to submit German business visa application materials. When Ms. Hu Shuang sat down in the waiting room of GIC Shanghai, she fell backward because the seat suddenly overturned due to serious quality defects (without any warning sign).Consequently, Ms. Hu Shuang’s head heavily hit the rear chair surface, which led to severe injury to her cervical spine. However, despite continual groan of Ms. Hu Shuang, no staff came out to have a look in nearly one hour after she fell down; the indifference of GIC Shanghai is quite beyond imagination.

Thanks to the consistent request for help of Mr. Ulrich H. Kiefer,who accompanied Ms. Hu Shuang for the visa application, at last GIC Shanghai and AHK sent her to Oriental Hospital in the neighborhood. Fortunately, the personal injury sustained by her was not fatal, Ms. Hu Shuang received a highly risky cervical spine surgery on 25 July and left the hospital on 1 August. 

We had originally tried to resolve the personal injury dispute with GIC Shanghai through amicable consultation. However, we have been deeply disappointed after several rounds of negotiation; and we have been convinced that GIC Shanghai has no sincerity to resolve the dispute by friendly negotiation. What is more, the arrogance of GIC Shanghai is totally unacceptable. We have to take legal actions to protect the legitimate rights of Ms. Hu Shuang.

Legally speaking, as the principal, the German Embassy ,which outsourced the application process of German visa applications to GIC Shanghai should be jointly and severally liable for the personal injury suffered by Ms. Hu Shuang. It is a pity but we have to inform you that we will file civil lawsuit against GIC Shanghai as well as the German Embassy in a competent Chinese court.Hereby we kindly ask you whether the German Embassy would give up the judiciary immunity, to which  according to international law the German Embassy is entitled. If not, we will consider initiating litigation in Germany, which will obviously increase the expense of Ms. Hu Shuang significantly. If we do not receive any response from the German Embassy in a reasonable time, it will be presumed the German Embassy would not give up the judicial immunity to a Chinese court.Thanks.                                                              
                                  

                                                                                                     Very truly yours,      
                              
                                                                                                     Linchang Shen       
                                                                                                    Shanghai Promise Law Firm                                           

Cc: Foreign Ministry of the F.R.Germany  
Human Rights Committee, Parliament of the F. R. Germany  
GIC Shanghai

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